1. Small groups
a) there are various roles to play in small group (generally 1 direction giver and the rest are direction takers)
- there are 12 roles that is inherent in group tasks:
~ initiator-contributor
~ information seeker
~ opinion seeker
~ information giver
~ opinion giver
~ elaborator
~ coordinator
~ orienter
~ evaluator-critic
~ energizer
~ procedural technician
~ recorder
- group building and maintenance roles:
~ encourager
~ harmonizer
~ compromiser
~ gatekeeper - expediter
~ standard setter
~ observer/ commenter
~ follower
- individual roles in group:
1. Aggressor
2. Blocker
3. Recognition seeker
4. Self-confessor
5. Playboy, playgirl
6. Dominator
7. Help seeker
8. Special interest pleader
b) how do ensure a group has good or effective interaction and contribute efficiently?
1. Interaction process analysis
2. Ensuring effective member participation
3. Establishing a leader in group
2. Organizational communication
- a group of people gathered with the same purpose of working together to achieve an collective and compatible goal
- important because it creates job/employment, adapting to a converging world, influence/power of majority
- organization's characteristic is divided into 4:
a. rules®ulations
b. division of labor
c. a system of reward and consequences
d. "cultural" values and beliefs
- how to be an effective employee?
= be impressive
= be positive
= be culturally sensitive
= be respectful & open
= be interested
- organization communication divided into formal & informal categories
Formal: upward, downward & lateral
Informal: Grapevine/pipeline
- Conflict style
1. Competing
2. Avoiding
3. Accommodating
4. Collaborating
5. Compromising
- Conflict management
a. win-lose and win-win strategies
b. avoidance and active fighting
c. force and talk
d. blame and empathy
e. manipulation and spontaneity
a
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